There are two reasons.
We may not have your item in our product database but you can still add it. Please follow the steps in the response to the next question below. You will also have provide the following:
Manufacturer’s Name – the name of the manufacturer (only if item is not available in product database)
Product Name – the name or model number of the product (only if item is not available in product database)
You may be providing too many details for the item you’re searching for. In this case less is more. For example for an Apple iPhone 4 16GB model just type in Apple iPhone. You just need to provide the manufacture and model product name.
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